Frequently asked
questions

Where are you located?

Shop 50, Royal Arcade, 150 Elizabeth Street Melbourne.

Please see here for our workshop location.

What are your opening hours?

Our trading hours are Monday – Thursday 9am – 6pm, Friday 9am – 7pm, Saturday 9am – 6pm and Sunday 11am – 5pm.

I am not local / cannot make it into the city?

We accept postal orders. Attach your personal details along with a description of the work required. One of our staff will reach out to you prior to any work commencing to outline a repair procedure and finalise a quote. Our postal address is as follows:

Evans Leather Repair
Shop 50 Royal Arcade
150 Elizabeth Street
Melbourne, VIC 3000

Where is all your work completed?

Our workshop spans over the second and third floors of the Royal Arcade annex, this includes separate departments for repairs, alterations and leather restoration.

Please see here for an overview of our workshop.

Who will be handling my items?

We only employ highly skilled leather craftsmen who show passion for their work, have a diversity of expertise and experience. Our retail staff have served the Evans family for many years and are very knowledgeable on the services our workshop provides.

Interested in working for Evans? We offer training and placements for aspiring leather craftsmen contact us for more information.

Is Mr. Evans still around?

Although now retired, Mr. Evans still visits the workshop regularly – as he has done for the past 62 years – and can usually be found sitting behind the counter between 10am – 12pm on weekdays and Saturday.

See the Evans story here

Do I need to schedule an appointment?

Our workshop operates on a walk-in basis.

How does your pricing work?

Our prices are based on the amount of time required, cost of materials and the complexity of the work. We aim to be as transparent as possible with our pricing. However, every job is unique and our price list should therefore be used as a guide only

Please see here for our price list.

Do you offer a guarantee?

All orders, unless otherwise specified, come with a 3 month satisfaction guarantee.

Please see here for an overview of our guarantee policy.

How long is your turnover?

The turnover time for most orders is 3 – 4 days. Specialised services may take up to two weeks.

Do you complete urgent orders?

Customers in special circumstances may request for an order to be completed urgently. Please note a processing fee may apply.

Do you require a deposit?

A 50% deposit is required with any order placed with us. We accept all major credit cards including Amex.

How can I access my order details?

Customers are sent an SMS with a unique link that provides real time access to their order. An order receipt is also sent via email.

How can I check the status of my order?

Customers can check the status of their order via their SMS link.

Alternatively, customers can click the order status button found at the top right corner of this website and enter their phone number directly into the field.

I would like to change my order?

If you would like to add / remove jobs from your order, please contact our customer support staff directly.

Will you notify me on the completion of my order?

Customers are sent an SMS and / or email notification on the completion of their order.

What if I can’t make the collection date?

All items are held within our workshop for 3 months prior to the order being completed. Due to the high volume of work we recieve, we cannot take responsibility for items after this period has elapsed.

Can a family member or friend pick up my order?

If you have arranged for another person to pick-up your order, we require proof in the form of receipt or text evidence.

Can you post my order back to me?

We offer a postal delivery service for those time poor or unable to make it into the Evans workshop during opening hours. Simply contact our customer support staff and request a delivery so that we can make arrangements for you.

Can I change my collection method?

If you would like to change your method of collection, please contact our customer support staff directly.

Can you dye suede, nubuck, satin, patent leather...?

Refer to the information below for a complete overview of the dyeing processes and colour matching available for different leathers and materials.

LEATHERS
Smooth – Any Colour.
Suede – Brown, Black only.
Nubuck – Brown, Black only.
Exotic- Any Colour.
Patent – Not possible.

MATERIALS
Satin – Any Colour. (must be light to dark)

Can you dye metallic colours?

Metallic colours are possible for certain leathers and materials. An additional fee is charged due to the extra time involved in mixing and applying metallic finishes.

What is your pricing for dyeing and restoration work?

See the Leather Care & Restoration section of our price list.

Please see here for our price list

How accurate is the colour match?

We utilise a combination of technology and traditional hand-eye mixing to adjust the colour. The accuracy of the colour depends on the nature of the leather and how it reacts to the dye. We usually guarantee a 95% colour match unless otherwise specified.

Do I need to provide a colour sample?

When dyeing an item to a new colour, it is suggested that you provide a colour sample for our specialists to match. Alternatively, our staff can guide you on potential colours from our range of samples.

Can you dye from a darker to lighter colour?

Although not usually recommended, it is sometimes possible to dye leather from a darker to lighter colour. This is achieved with stripping agents that open the pores of the leather and allow a lighter pigment to be absorbed by the leather fibres. Materials such as Satin cannot be dyed to a lighter colour.

Is the dye permanent?

Our dyes are formulated to absorb deep into the pores of leather and result in a permanent colour change. The dye will naturally fade over time with prolonged exposure to the environment.

Will the dye transfer onto my clothes or other items?

After being treated the leather is sealed with waterproofing agents to prevent the colour migrating onto other items.

How is the dye applied?

Unlike other restorers that use spray guns for a quicker and more cost-effective job, our specialists have expertise in fine brush application. Only a small amount of dye is applied incrementally by hand to avoid excessive layers of paint building up on the leather. This traditional method results in a more refined and natural finish to the leather.

Will the dye change the feel of the leather?

Following the application of the dye, the leather is nourished with essential oils and nutrients to maintain the smoothness and suppleness of the leather. ‘Stiffness’ will only occur if the leather is already badly deteriorated or dryed out prior to application of dye.

Can I dye the leather myself?

We offer a variety of sponge applicated dyes to assist with DIY shoe and leather dyeing. However, its important to note that these dyes are different to the industrially sourced pigments used by our specialists and will not achieve the same quality finish.

Can you protect my leather goods?

Leather is a highly absorbent material and requires protection from stains, watermarks and dirt / grime. Our specialists use all-natural, silicon-free waterproofing and colour protection agents to preserve leather for up to 6 months. This inhibits the loss of essential oils from the leather fibres and mitigates the risk of stains or colour loss.

Why use our leather protection service?

It is suggested that you use our professional service for protecting new leather goods. Our specialists apply multiple layers of waterproofing and colour resistor to guarantee maximum protection for up to 6 months. After this time, high quality waterproofing agents can be purchased in store to supplement the initial protective coats.

Why is ongoing waterproofing important?

Waterproofing creates a barrier that prevent unwanted substances aborbing into the leather fibres. This significantly reduces the likelihood of water marks or stains arising and assists professional cleaning if any accidents occur.

I already have a waterproofer?

The protective sprays sold by most retailers and supermarkets, are ineffective in offering complete leather protection. In addition, these products are commonly made with petroleums and silicon resins that can be potentially harmful to leather. Our specialists use all-natural, silicon-free waterproofing agents suitable for delicate leathers that do not change the complexion or colour. We also use colour protection agents to stop migration or colour loss.

Do you dry clean leather handbags and jackets?

No. Dry cleaning is contrary to what leather requires to maintain it’s suppleness, colour and durability. Leather is a porous material meaning any stains need to be extracted with specialised cleaning agents. During the cleaning process the fibres must also be treated with nourishing formulas to prevent the leather drying out. Dry cleaning essentially dehydrates leather, making the fibres more brittle and prone to breaking.

How effective is leather cleaning?

The success of any cleaning procedure will depend on the type of leather, the nature of the mark / stain and whether the leather has been protected. If the leather is severely discoloured, colour refinishing / dyeing may be a more effective treatment option.

Can you remove oil stains, water marks...?

Removal of water marks, oil, alcohol stains and dirt / grime from leather is possible. This is achieved with specialised cleaning agents that penetrate deep into the fibres and extract any stains from the leather. If the stain is severe, this may cause discolouration of the leather, thus necessitating a re-dyeing procedure. Dye or Ink stains also usually require colour refinishing / dyeing.

Can you remove odour / musty smell from leather?

A musty smell typically indicates mould growth on leather. We can remove mould and leather odour with either restorative cleaning methods, cleansing and disinfecting or through refinishing / dyeing the leather. A refinishing process is usually our recommended solution as the dye essentially kills the fungus and restores the condition of the leather.

How does your pricing work?

Our prices are based on the amount of time required, cost of materials and the complexity of the work. We aim to be as transparent as possible with our pricing. However, every job is different and our price list should therefore be used as a guide only

Please see here for our price list.