R.M. Williams Repairs & Restoration
Australian-made classic boots. When looked after properly its not uncommon for a pair of R.Ms to last a generation. At some stage however, your boots will require some repair work to the soles, heels, uppers or restorative treatment to the leather.
Examples of R.M. Williams Repairs
As a recommended R.M. Williams repairer we specialise in all types of R.M. Williams resoling and repair services. Popular services including replacing boot elastics, resoling boots with leather or half rubber Vibram soles, repairing stitching or loose seams, patching tears within the uppers and cleaning or restoring the finish of the leather uppers.View examples
R.M. Williams Repair Australia
We repair and restore R.M. Williams for our customers Australia wide. Send photos of your R.M. Williams boots to our team and get an online quote. Our team can send you a branded postal box with our two-way Australia Post service.
R.M. Williams REPAIR | FAQS
R.M. WIILLIAMS REPAIR SINCE 1956
For over 60 years we’ve provided an authentic R.M. Williams boot repair and restorative service for our clients. Visit our Melbourne heritage workshop or if you’re looking for “R.M. Williams repairs near me” send your bag to our team via our online Australia post service.Contact Us
Needed some walking boots repaired (new stitching, patches for splits in leather) but could not find a local repairer in our patch (regional Victoria).Evans were quick to respond to our inquiry, did the work promptly when we posted the boots to Melbourne, and did a good job. Top marks for friendly service and quality workmanship. Thank you!
Jenny was very helpful and puts a lot of effort into achieving the best results...I’m very happy with the beautiful job she did with my Gucci 👢 🙏🏼😊
Amazing service and super efficient.
Thanks Jenny for the repair to my 10+ year old Fendi handbag - it looks almost as good as new.Very prompt service and good value compared to buying a new one.
Very Helpul, great service and fantastic overall workmanship.
Lost hope with some Versace hi tops I’ve had for a while and Evans completely rejuvenated them for a great price and extremely efficient service!
I cannot recommend Evans highly enough. They replaced a defective zip on a boot, matching the other perfectly and using the original zip pull. Evans is more expensive than other shoe repair places in town, but for good reason. If they can't do it, it can't be done.
We had my leather coat altered and were extremely happy with the result. The owner was very professional a family run business which we cannot recommend highly enough. Good in depth knowledge of their craft.
Excellent customer service, fast turnaround, shoes restored to as good as new!
Wow: what a fabulous experience! Congratulations to Jenny and the team at Evans. The sad story was I'd fallen out of love with a beautiful, rugged leather jacket I bought a few years back while on a ski trip to Jackson Hole, Wyoming. Loved the jacket, but back home the cotton lining - well, it just felt, meh. And so the jacket languished. Fast forward to now, and Evans replaced the lining with a slinky dark chocolate brown satin, and with a real attention to detail around the seams and pockets and so forth. Love rekindled!! Thank you, Evans!!
I was on the point of throwing out a very good bag because the strap was broken and nobody local would or could repair it.I contacted Evans and was delighted when they said it could be repaired. I posted my bag and received excellent service. Not only was the repair excellent but the communication and assistance was speedy and very good.A very prompt and professional customer service. I would certainly use them again and recommend them to anyone. Thank you Rvans!
I'd take any shoes I care about here.
Thank you for mending my rare special edition Dr Martens. Your service is impeccable and staff are so lovely. 10/10
Every time I've used Evans I've been so glad I did. The workmanship is superb, the attention to detail, and the attention they give to you as a customer! There's none better in Melbourne!
Highly recommend .Excellent customer service. Been a customer for 45 years .Had my wedding shoes covered with material to match my wedding dress . Great "cobblers "
I take my Oroton handbags to Evans for waterproofing as soon as I buy them. My everyday bag is still in near perfect condition a year later.
Shoe: Visvim FBT Undercover x Fragment Design.Great customer service starting with an initial face to face consultation and evaluation. Clear presentation of costs and production timeline.I was updated with progress made throughout the entire restoration project lifecycle until finish. Thanks again to Tanya.
One of my favourite 2 year old Doc Martens boots developed a split in the leather upper - Evans mended it so invisibly that I now can’t see which side was damaged. Beautiful work - thanks.
I’ve now taken three Chanel handbags to the team at Evan’s and I couldn’t be happier with the results. I only wish I had take a before picture to show the state of the leather and the workmanship the have done. This image is after and the bag looks brand new (as do the others)!The staff are also very knowledgeable and explain how to take better care of your leather products.Thank you team!
Upfront and honest about what it would take to restore leather bag. Professional, outstanding customer service by Tanya - even followed up with a call on quote. Will not hesitate to recommend or return to get leather repaired or restored
Excellent and friendly service. A pleasure to do business with.
Amazing Staff & Amazing Service !!Highly recommend.
Great service, great workmanship. Glad I found this place.
I bring my luxury shoes here (4-5 pairs already) and am always really happy with the outcome. Their quality is seamless! Their prices are more expensive than the average cobbler, but worth it for items I've already paid a lot of money for in the first place.
Have been having my shoes repaired here forever. Great service and such a cute little shop.
Great service and qualityQuite quick -4 day turnaroundBoth shoes repaired and look brand new
Great service and very efficient. Superb craftsmanship will definitely come back.
Elegant and welcoming store stocked with quality products. The staff are down to earth and were very willing to share their knowledge with me. Left the store with all my needs met feeling rather satisfied.
As usual, excellent and very prompt service from Evans, and high quality materials used. One other thing I like about Evans is that if you ask for advice on shoe care, it’s always very helpful.
So good to have genuine good old service with a smile. Work on shoes and boots are excellent.Lionel
Over 30 years ago, as a teenager I inherited a custom made pair of cowboy boots from my father..I've worn them continuously on countless adventures and misadventures and loved them dearly.. But they were dirty, really dirty and showed their age.As a prime example of the merit of buying quality once I figured they deserved to be restored properly and professionally. Enthused by words such as, cleaned, nourished and restored I agreed to most every option and paid over $1000..(!!)While dirty and scuffed the boots carried a patena that told a story. Retaining the character was specifically discussed, with reference in particular to the top of the boots that were beautifully uneven but natural and not as worn.I'll skip the bit about it taking over 5 weeks longer than told and the weekly request for updates. Then told they were posted and seemingly lost in the post. (tracking code registered as delivered but didn't turn up until over a week later).So when they finally arrived I was beside myself with excitement and relief that they weren't lost in transit..When I opened them I pretty much just wanted to have a bit of a cry.I feel like I've sent an antique timber table off for beeswax and oil restoration and they've said..Here you go we painted it Brown.A thick layer of matt baby-poo brown to be exact...Instead of telling the story of life it looks like a pair of cheap and nasty probably fake leather boots..I don't even know what to say to them. I actually wonder whether it was deliberate punishment for 'harassing' them with weekly requests for updates after the due date ..I had a bit of trouble finding a before shot, but what do you think, $1000 to change this to that?There's a picture of the inside of the boot where you can see the beautiful original fawn tones of the leather...UPDATE - To be fair they are trying to contact me, but I just don't know what to say to them.I'm not saying don't use this company, they're clearly good at some things. Just make sure you have your expectations matched to what they can and can't do. We did discuss the patina and character of the leather before hand so I'm confused about the comments on dying now. I was under the impression the dying before after would look more like the jacket on their website examples.My disappointment is that it looks more like thick paint that what I imagine as 'dye'. Up close it barely looks like real leather. I thought nourished and hydrated would improve the leather from within and dyeing would be a rich polish like finish. It just isn't.The boots were dilapidated, and maybe in trying to make them look 'new' an ugly masking approach was taken. But we talked in detail about the boots, I never expected to look new, I just wanted them to last longer and look more presentable, faults and all.Had they checked in with me at points along the way and given me input on options we might have had a different outcome. Because the outcome does not reflect the original discussions we had.I won't address the delays (got the email trail) as that is a secondary issue, but suffice to say it was substantially longer than every indication along the way.UPDATE 2Discussion have progressed and Jenny is genuinely intent to make good. The boots have been sent back after long discussions and recap of what was actually expected. I can commend them on their positive attitude towards the issue and lack of defensive mindset.I'm changing my rating from 1 to 3 in anticipation of a good second attempt.FINAL UPDATE - To their credit they took them back and did a solid job of restoring them to the way that was discussed and expected. It was a traumatic experience, but they do have the skills. I'd jut make sure that your wants and expectations are outlined precisely in the first instance.
Very friendly knowledgeable staff member- happy to recommend to potential customers. Sue E 👵🏻🌺
Quality of work to fix a satchel was first rate
better than new. Very happy with professional service and prompt work. The workmanship on the repair is better than the original. highly recommended
Thanks so much for the excellent job done on my aged Baxter boots. My feet and I look forward to another 20 years of comfort.
Evans did a really nice job of applying good quality sole protectors and also building up the heel and front of my shoes where they had worn down from wear. The shoes look new again. Very helpful and pleasant staff and fast service. You get what you pay for.
After a not so good experience Evans support team go in touch and resolved things quick smart. If this was the experience from the beginning this would be a 5 star review. I would have given a 3.5 but couldn't so 4 it is.Thanks team for resolving things as you did.
I’m so thrilled I took my water logged louboutin wallet to Evans. They restored it to as new condition. I was worried about it, but they did such a magnificent job!! And the service was first class throughout, and finished a week earlier than quoted. Would highly recommend for all works to designer goods, so impressed.
Everything was easy and professional. I had my arms shortened by 8cm on my leather jacket and it is perfect.
Excellent customer services. You will get email and text updating on the progress of your service. Quality of the work is great too. I had protective soles and water proof done on my leather ballet flats. They look fantastic!!! Highly recommended
Very professional service for leather repair.
Both the girls are so helpful, offering advice on any item.
Great knowledgeable service shown by the staff. Repairs done quickly and within the time frames provided on paving the order.
Friendly courteous staff.Uses good material.Sole - really nice finish.Restorative clean - very nice finish.Efficient service.
Fabulous service.All staff I dealt with really knew about shoe repairs.The actual repair (full resolve) was extremely well done - real craftsmanship.I feel very confident about the quality repair and excellent staff.Worth the money.
Excellent, fast and professional turn around. Don’t waste your time or money going anywhere else!
Excellent repair, even though tricky, and professional and friendly customer service.
Great service cost effective solution and I get my favourite boots back with expert care!
Repair of tear in Leather Jacket was done very well and quicker than originally quoted. Not cheap
Great old-fashioned, professional and friendly service. Nothing is too much trouble! Thank you to all at Evans. It is also a wonderful experience to visit your shop and see the old world charm of the spiral staircase and the beautifully-crafted cabinetry.
thanks - always rescuing my jackets. not the cheapest repair place in melbourne but the best.
My three year old Balenciaga City Bag was looking worse for wear. The stitching had frayed on the handles and the lovely blue colour had faded. I dropped off my bag to Evans and picked it up under 4 weeks later. It has been restored to its beautiful blue colour and the stitching has been repaired perfectly. It also has been carefully cleaned. My bag looks brand new. I would highly recommend and trust Evans for any designer leather goods that need repair. Pricing is at a premium but is justified by the high quality of their work and friendly service. Thank you Evans !
I wen to Evans few years ago and looking for toe plate service, but the lady seemed has no idea what toe plates are. I visit their website today and very happy they can provide the service now. What impressed me most was there were hundreds of shoe laces choices.
Fantastic shoe repairs as always.
First class service!
A tad pricey compared to other places nearby, however the quality was amazing. Very friendly staff and you can feel safe having your more expensive items left behind for servicing/repair. Service was really fast, they told me it could take up to a week but got the text notification 3 days later.
I have used Evans in order to get quality leather repairs for many years and have received consistent quality workmanship. My mother used Evans before me.
This shop has a beautiful old world feel inside the Royal Arcade and the finishing on repairs is sublime. They gave me a better heel than new and cleaned up a roughly attached topy while they were at it!
Brilliant service and great job!
Did a great job on an ugly stain on my suede jacket. Expectations were low but you can now barely tell at all. If its a nice item, the price of service is worthwhile - on the expensive side of things but you absolutely get what you pay for.
The service was very friendly and efficient and speedy and I have already recommended Evans to my son.
A step back into old world tradition and service. Dearer than other shoe repairers possibly but the work is exceptional and they use genuine Vibram products. The front desk is very welcoming and knowledgeable and you can trace the progress of your repair on your customary electronic device. Plus, you get a genuine "Evans" shoe bag (cloth) to carry your favourites home in.
Had my pair of Crockett and jones soles repaired and fitted with metal tips - pretty awesome job - much better value than a complete factory re-last. Nice to see Evans using the JR soles - pretty high quality materials and the finishing looks great.
I myself have been in customer service over 18 years and learnt from these guys on how to provide great personalised service to customers. Much appreciated.
I had just bought an LV belt that i loove and heard about the quality work and how the customers treasured the work of Evans. So i went to get some extra holes for my belt as it was slightly too big, although customer service was great, the holes made on my belt was not in line with the original holes of LV which did make me quite upset, couldn't really do anything though as they had already been done.
I can’t recommend these guys enough!Excellent service and knowledgeable, friendly staff.They brought my favourite shoes back from the brink of destruction and are now basically like new. Will bring all shoe repair work to them from here on in.
I was very happy with my experience at Evans. Upon bringing in my absolutely destroyed pouch to be restored, I had a lovely chat with Jenny I believe, who was very knowledgeable. The service I received was excellent.I knew it was going to be expensive as per other reviews and the state of my pouch, but it was definitely a lot more than expected. I knew I could easily buy a new one, but this had been a gift that I didn't want to just replace.In all honesty I couldn't remember the exact colour when I initially received it, so was happy for Evans to re-dye as they saw fit. It is slightly different to the original (funny how you remember after it's all been done) but I expected this and am still over the moon with the colour, it has a much fuller colour and depth to the original which was more of a marbled look.
Exceptional service, the sort of place that makes you look forward to when you'll have to go back.
Great service and professional finish. Definitely will come back for my shoes and bags repair.
I took a pair of RM Williams classic craftsman to get a Vibram sole put on it. Completed in 2 days. The customer service is what you would expect. Professional.
Did not purchase anything but their advice on how to clean my Suede shoes was excellent. Highly recommend.
I took and old leather jacket for reconditioning, the service and knowledge and result were all exceptional. Beautifully reconditioned without affecting the character of the jacket.I couldn't recommend them enough.
An incredible institution. The expertise is second to none. I was completely overjoyed when l found out that Evan’s could fix my old glomesh bag handed down by my mother. Is there anything they can’t fix??
Professional and friendly staff in a wonderful little shop did great work. It was clear they knew what they were talking about
Went there for protective sole for my new leather shoes. Price was reasonable and quality of work is fantastic. Wish I found this place earlier the staff are also very friendly.
Very happy with the re-heel and re-sole of my Louboutins!
The quality of craftsmanship at Evans is unequalled. Be prepared to pay for this level of quality. A loved leather bag I'd previously had repaired destroyed the handle. Evans repaired it to the original state with a stronger handle.
Great customer service!
High quality products with a focus on getting to know the customers personal needs, only main criticism is it's on the pricey side.
Evans done a fabulous job of dying my white leather wedding shoes which had accidentally became marked before the big day. Really fast turn around and lovely customer service - thank you!
Shoddy quality and no responsibility.I had rubber heals installed and they developed a squeaking sound. Went to the store and they would not repair. Only lasted 3 months.I have since been contacted by the shop and they have resolved the issue. I will put this down to one bad staff member rather than the whole store. I will be happy to go back.
I've been taking my leather shoes to Evan's to be re-soled for years. I'm always super impressed with the quality of the work.
Very warm, helpful and kind service 😊Finding the right matching laces for my favourite yet quite ordinary shoes was an adventure that led me from one shoe store to another and another...disappointment slowly solidifying into resignation. Until today.
High quality workmanship. Fast and friendly service. Had my shoe hand stitched after the sides’ lines snapped (personally valuable pair of shoes). Used a multilayered thread very close to original; barely notice any difference!. Also best value compared to nearby shoe repairers. Highly recommend for similar jobs for sure.
Workmanship is outstanding. The front of store team at Evans were fabulous and nothing was too much trouble.Not cheap but I am a firm believer in you get what you pay for 👍👍
True masters at their craft!
Best service. Also, I could not have imagined my shoes turning out so well. Thank you!
Excellent service and premium customer experience. Would highly recommend.
Did a perfectly fine job at applying a new protective sole to leather shoes but outrageously expensive at $65. Shop around as on a simple job you can get the same quality work for half the price elsewhere in the CBD.
Evans do quality work - they can generally be relied upon to give good service. However, their prices are exorbitant. $35 to have my stilettos re-healed? Most other shoe repair shops charge about $20. I recently asked for a quote to have my handbag handles replaced - they quoted $300 (almost as much as the cost of the whole bag) for leather handles. I went elsewhere and was quoted $50 for leather handles. The salespeople are very friendly and nice so I dislike having to give them this less than glowing review.
Old fashioned service and old fashioned (and therefore, detailed) attention to workmanship. Top address but reasonable prices. There are many famous cities in the world that don't have such a handy place to give life back to ones treasured leathergoods.
Was thoroughly impressed with the end to end service at Evans. Very friendly staff, competent and fast turn around. I'd highly recommend using them. They seem honest and understand quality craftsmanship. I'll be back sooner than later.
Helpful and friendly repairs.
This place rocks for it’s fair pricing and the boss man is old School and let me take my repaired heel and go back to pay cash.
Bought 2 pairs of RM Williams and without compromise to quality both pairs had protective soles put on them .The quality of workmanship was outstanding, the staff were really friendly and helpful and the system of customer notification faultless.Also has my daughters baby shoes bronzed here a few months ago - don’t think there is anywhere else in Melbourne that does this - fabulous result .My family has used Evans since the. 1960’s when the original Evan was their neighbour and we could drop off in Noth Caulfield . Could not recommend more highly after nearly 60 years of being a customer.
Evans were lovely to deal with and fixed my bag up perfectly :)
I like how Evans underpromised and overdelivered. I gave them two pairs of shoes to work on and this is how they turned out:1. Favourite Studded Leather Boots:Very impressed with how they've managed to turn my absolutely worn-down, wine-stained and ripped leather boots into a very presentable pair of staple boots. The dents in the leather were initially very noticeable and ugly, but they've managed to reduce it to such an extent that unless you pick the shoes up and know where to look, you can barely detect it. They've done some amazing re-sole work too. I don't know what my feet are made of, but I've managed to wear the heel and front soles down completely. The rubber soles are such a treat to walk in.2. Leather Stilettos:Rubber soles and cleanly re-done heels. It looked sharp and sturdy. Anyone who's ever worn a pair of stilettos will know that you need grip and good padding, or you might as well not walk. I cannot wait to deck these out again now that it's getting warmer.I needed these done ASAP when I went in last Sunday--no later than Thursday evening. Sarah promised me Thursday morning. Guess what time I got my shoes back? Tuesday evening.Bottom line: you will be forking out a bit of money. Can't lie about this--my two jobs were not in any way economical, but you will be pleasantly surprised with the results. I'm not a reviews sort of person, but I respect businesses that don't promise customers the world or try to say things to make them feel better but delivers better than what you expect in actual quality.
Quality work, quality service. Can't ask for more. Thank you Evans!I brought in a Dainese motorcycle jacket for repair to replace the main zipper. Job was botched by another provider.
Complex job was well done, simple jobs over charged and messed up 😑 They stained the base of my boots, had to bring them back. The fact that I had to point it out, bring them back and recollect them was disappointing, as I expected attention to detail given the reputation and price.They did a really good job on my beloved flats that needed a lot of love. But the simple job of my boots could've been done better elsewhere for half the price and half the hassles! Although they have removed the stain I am concerned about how the spot treatment will impact the way the boots wear and age...I am glad I brought my flats here but wish I had of brought my boots elsewhere
Amazing quality service and restoration of my wife's handbag - absolutely like a new handbag again, from a very neglected state. The photos speak for themselves. Very highly recommended
Needed a quick repair on some boots while on a layover. The folks were very helpful and did the fix in a very short time. Even offered me coffee from the shop next door. Enjoyed visiting with Mr. Evans, who started the shop 63 years ago.
My pink leather heels were worn out. Their colour doesn't match any shoes polish available through general retail so I had them restored at Evans. The results are amazing!My heels look brand new!I also got them to clean my Leather/suede handbag that I spilt a latte into when it was open! They cleaned the coffee stained mess perfectly and applied leather protection to hopefully prevent further damageEvery thing was restored by hand, the attention to detail is obvious. I recommend Evans for anyone who wants their high quality leather items repaired/preserved
I came into Evans needing new heel tips on my favourite pair of high heels. They did them on the spot and they look good as new. I would never consider going anywhere else after coming to Evan's - thank you so much! I highly recommend Evan's services to anyone intending to go there!
Great selection of shoe laces and super friendly staff!
I came in with my favorite pair of shoes almost destroyed at the heel. I had tried fixing it myself the night before but just made it worse. The leather was coming apart and little button on the bottom falling off. I went into the repair shop with 15 minutes left on my break and they instantly fixed them! it cost $25 and they are as good as new. Highly recommend this place ! fantastic service, efficient and really friendly !
Always professional and kind 🙌
The repair in here is amazing. Dennis able to restore a pair of sentimental value shoes to me!
I don't normally write reviews but this place was just AMAZING - I completely trashed a pair of suede shoes but thought I'd bring them here just in case there was something they could do (after a friend's recommendation) and they look brand new again!! 10/10 - will definitely be back!
Great workmanship and attentive service.
An unbelievably good repair for a pair of shoes I thought I'd have to throw away.They look like new. Thanks guys, great communication, great service.
Took my boots in to be dyed from brown to black. I was a little hesitant as they were expensive boots & I was worried the dyeing process would compromise the quality of the leather or the colour wouldn't be quite right. Lovely staff, prompt service (texted me the NEXT DAY to say they were finished !!) and I am SO happy with the result. Not only is the colour perfect, but the process has actually improved the leather. It's like I have a brand new pair of boots 😊 Would highly recommend this service - thank you !!
A fantastic little shop for all your leather-related needs. Prompt customer service and quality workmanship.
I had them fix the strap on a leather messenger bag. Amazing quality of work and they turned it around in less than a week. The shoulder strap is stronger than when I first bought it and I know it's going to last me a very long time. STRONGLY recommend them if you need anything fixed!
Great service 😊
I had a black leather jacket that I've had for about 15 years refurbished and dyed black again. The shoulders and cuffs were fading. They did a great job and I'm really happy with it. It looks like new again. Really happy with their work and they are very friendly to deal with in the shop too.Def'ly go there again for any future leather repairs.
I paid $45 to get protective soles put on a pair of Luciano Padovan heels I purchased from Myer. Quality of the work was very good, but I am little worried that I overpaid for the job. Seemed a simple enough procedure to stick some rubber on the soles! Admittedly, I haven’t had much experience with these kind of services so may have to shop around next time.
Very high quality repairs
Very knowledgeable staff, high quality work, definitely worth the price.
highly regarded in Melbourne amongst shoe enthusiasts due to their quality of work. I recently had a pair of ferragamo heels restored here and can personally vouch that they do a fantastic job. For those looking for a bargain you may be disappointed, their work doesn't come cheap. An excellent service for those in the more expensive spectrum of the shoe market.
great work and reasonably priced
Came past here for a shoe polish, lady was very helpful and also ended up buying a leather conditioner and horse hair brush. Staff are very knowledgable and give great advice in looking after your expensive shoes / leather items.
Called me afterwards to see if I was happy with their work - very friendly and helpful.
some good experiences here, would recommend using evans services
Had my diamante sandals fixed ( no other shoe maker would touch)they ended up looking brand new again.Well worth every cent , Mr Evans you are fantastic. Thanks.
I had protective soles put on my loafers here, very pleased with the work.
Evans is one of the few remaining places in Melbourne that does specialty work in leather repairs. I have used their services several times now and high quality workmanship is what you should expect. They have the expertise to accomplish a wide range of jobs. Unfortunately their customer service can be a little hit and miss. Staff seem to lose track of items and a few times I have made the trip into the city only for my items not to be ready on the specified date. Make sure you call ahead.
Friendly and knowledgeable staff that have beautiful products for cleaning shoes. Haven't tried any of their services, but would trust them.
I've had my sandals for 2 years and i absolutely love them so i was devastated when the sole came off. I got my friend to drop them off at Evans and they only took a few days - they were replaced by rubber non-slip soles. They are as good as new! Thanks Evan!
Thank you Mr. Evans for restoring my favorite leather jacket. The price was well worth it. Thank You!
I brought a jacket in to Evans after a shop recommended them to fix some tears in the leather. The old man I talked to said he would make patches under the jackets lining so they would be less noticeable. I was pleased with the end result, patches were seamless and the only remnants of the tears were a few scars on the leather.Price was reasonable but not cheap, definitely worth getting a quote though.
I had the leather strap for my handbag remade at Evans a couple of weeks ago. Friendly service and as always great attention to detail. Very pleased its usable again!
A lovely family friendly business! Always love going in and having a chat to Mr Evans. High quality repairs!
I brought my leather bag to Evans because the inner lining had worn out and the colour was fading to a lighter brown. I was told by a lady at the counter that the workers would make a new lining and the colour would be "touched up". I was unsure if the price would be worth it but after consulting with a friend who had used Evans services before I decided to go ahead. After several days I received a text saying my bag was ready for collection and went into the shop for pick up. They had completely replaced the lining and changed the colour back to a darker brown. I was very pleased that the colour change had not ruined the texture or feel of the leather. It was a bit pricey but still highly recommended.
felt a bit like I went back in time coming into this place such a quaint and traditional shop and they did some amazing repair work on my satchel to. also received some good advice about keeping it in good condition. Nice to see places like this still exist.
These guys are premium. They are expensive but very high quality. I was given very good advice which was verified by an industry veteran. They are true cobblers and hand work these goods. If you buy a pair of $30 shoes from rivers go to Mr minute. If you acctully buy quality goods then these guys are the ones you take your $700 sendra boots to. Anyone can put a strap on a handbag but if you want a high quality hand made strap that will last for 10 years instead of 6 months then theses are the guys you see.I found some staff helpful and spent 20minutes talking about how to care for my leather goods.
I had my swiss leather boots re-soled, sewed and polished and work was done to an extremely high standard. They looked better than they had new. The job only took 3 working days and staff kept me updated throughout, they could tell how much the boots meant to me! Would 100% go back with any leather work I need doing and recommended it to family and friends.
Evans were great. They managed to revive one of my old pairs of R.M. Williams boots that I was certain had passed their used by date. Not sure what type of process they used to the treat the leather but their almost unrecognisable. Completely brought back the colour and shine so they look like new again. The lady I spoke to there was quite adamant they could do the job, still very impressed with how well they actually turned out. Cheers guys, Robert
I have used Evans' services a few times over the years and my experiences have been good and bad. While they do a great job and there is no doubt that their focus is on the quality of the work, they falter with customer service.Evans would benefit from giving their customers greater transparency with a price guide. You can easily feel like you are being taken for a ride when the price for a difficult task on once occasion is then the same amount quoted for a simple job on the next.It's also a good idea to call ahead and check if your items are ready on the day they have specified for pick up, as in my experience they do not notify you if there is a delay.Evans need to loose the attitude and stop inferring that if you question why something costs what it does you or your items are cheap.
Amazing Restoration. Probably one of the best in town, highly recommended. BUT, price is expensive. Quality is always there at it's best.