Our team of leather artisans and cobblers specialise in all types of designer shoe repair, cleaning and restorative services. Servicing all designer brands from contemporary sneakers to vintage heels, let our team breathe new life into your luxury shoes.
Well regarded as the best designer shoe repairers in Australia for over sixty years, we offer unparalleled attention to detail and service. All our designer shoe repairs are completed at our heritage workshop by our team of experienced cobblers and leather restoration specialists.
OUR STORY
Repair your designer shoes online with our Australia wide postal service. Request a fully insured prepaid postal box to safely send your luxury shoes for repairs.
We offer a variety of luxury shoe services including repairs, cleaning, restoration and colour changes. Our team works with all types of materials such as suede, patent and smooth leathers.
The front-portions of designer shoe soles are highly prone to wear. Leather toe pieces are triangular cut sections of leather that are used to rebuild worn toe-portions of shoes. Leather toe pieces are often used as an alternative to resoling or to build up the soles prior to applying TOPYs / rubber sole protectors.
Protective soles are a popular sole modification where colour-matched 1mm rubber soles are affixed to the front-half of leather soles. The purpose of the rubber is to provide slip resistance, watertightness and preserve the leather. Protective soles are crafted to be flush with the existing soles and finished with an edge dressing.
We resole designer shoes with thin profile Italian leather, which is custom crafted and dyed to the colour of the original soles. The new soles are smoothed, waxed and professionally finished with an edge dressing. Designer shoes can also be resoled with leather toe pieces and sole protectors (TOPYs) as a more cost-effective repair option.
The rubber tips attached to the ends of the heelpieces. We replace worn rubber heel tips with new custom fitted tips. The new tips are attached, smoothed and the heelpieces are professionally finished with a renovator to tidy up any scuffs, marks or imperfections on the heelpieces.
The leather that covers the heelpieces is prone to scuffs, marks and tears. We replace worn heelpiece coverings recrafted with matching leather, which is used to 're-wrap' the heels. The new leather coverings can then be redyed or recoloured to match the original heel coverings.
Heelpieces are commonly made of plastic that is covered with leather. We replace cracked, broken or damaged heelpieces with a matching style of heelpiece, which is re-covered with leather. The leather is then recoloured with custom matched dye to replicate the original heelpieces.
We reattach heels that show signs of instability or wobbliness. The unstable heel is temporarily removed. The base of the shoe is sanded and an adhesive or additional reinforcement is applied. The heel is realigned for balance and attached back to the upper.
We replace or repair worn or damaged straps, which can either be reinforced and strengthened with a supporting layer of leather or completely replaced. If a replacement strap is required, a new strap can be recrafted from a matching section of leather and redyed to replicate the original.
The leather inserts attached to the base of shoes. We replace worn or deteriorated insoles with new insoles cut from a matching section of leather and redyed to replicate the originals. A layer of foam padding is also added to the insoles for comfort and support.
We replace or repair designer shoe elastics. Types of elastics include straps, leather covered or slingback elastics and the elastics used for boot gussets. Worn, stretched or damaged elastics can be recrafted from matching material before being refitted to the shoes or boots.
The leather lining spanning the inside of the shoe is susceptible to wear and tear over time - this is usually from sweat and moisture that accumulates inside the shoes. We replace worn, damaged or deteriorated linings with matching leather or material.
We re-cover shoes with material such as satin to match clothing or accessories. This service is ideally for special occasions such as weddings. The amount of material required for this service is approximately half a metre.
Leather is a flexible material and can be stretched or widened. We stretch shoes with mechanised equipment up to half a size larger. We can also alter shoes or boots by hand to achieve a custom size. This may involve "letting out" the shoe from the upper to relieve tight shoes.
We shorten or lengthen shoe straps to achieve alter the length. A measurement is taken to determine the ideal length of the strap. Excess leather can either be taken away or the strap can be lengthened with matching leather.
We restitch shoes to repair any wear and tear. Our industrial-grade stitching machines are used for straight seams. Hand stitching is often used for thicker leathers. Our wide selection of threads allows for custom matching of thickness and colour for a seamless repair.
We use a supporting layer of leather to patch any holes between the soles and uppers or tears in the shoes. The new layer of leather is used to reinforce and strengthen the area from an unexposed side.
We replace shoe zips with matching zips. A new zip is selected that matches the profile of the original hardware and colour of the fabric and fitted from the inside of the shoe. Providing the original branded zip slider is not damaged, it can be inserted onto the new zip track.
We replace lost, missing or damaged hardware on shoes. Examples may include eyelets, buckles and studs. Some hardware is proprietor of certain brands, in such cases our craftsmen can replace the hardware with something of similar aesthetics and quality.
Professional water protection and stain resistance for suede and leather shoes. We only apply high quality silicon-free waterproofing agents that do not change the colour or complexion of the leather while strengthening the fibres and creating a water protective barrier.
We clean and removed stains from designer shoes. Our deep cleaning procedure involves removing any marks or stains on the leather with extractive techniques before restoring the surface with cleaning and conditioning agents. If there is any discolouration to the leather, a refinishing or dyeing procedure might be required to restore the colour.
We refinish, redye or recolour designer shoes that are discoloured, scratched or deeply. The dye is custom-matched and the finish is reapplied by hand before the leather is nourished and waterproofed to prevent colour migration.
We recolour or redye shoes to a completely new colour. The original finish of the shoe is stripped before the new dye is applied. Our dyes are applied by hand as opposed to spray gun application for a more natural and refined finish to the leather that preserves the original character.
We specialise in all types of designer shoe repairs, alterations, cleaning and restorative work. Please find our full service list and shoe repair costs below.
View Price List
Important Notice:
Your use of the Evans website and services constitutes your agreement with the terms and conditions outlined below, with any other terms and conditions stated herein, and with any applicable laws. These terms are subject to change without prior notice
Repairs:
All efforts will be made to ensure that repair and restoration jobs are completed to a high standard. Evans employs only highly skilled leather craftsmen and items entrusted to our workshop are handled with the highest care. The repair processes recommended for any item are selected to suit the nature of the leather or material, the structure and condition of the item.
Evans cannot assume responsibility for the inherent weakness of, or defects in the leather or materials that are not readily apparent prior to processing. This includes dyeing jobs where the finish will be highly dependent on the quality and condition of the leather.
Evans will not be held responsible for any of the following processes:
While we strive to restore items to their original state, it is not always possible to return items to factory condition. Our goal is therefore to restore items to the best condition possible. In addition, some materials and hardware are proprietary of certain brands and there are regulations against using these materials for our repairs. In such cases materials and hardware will be substituted with suitable replacements of similar quality and aesthetics.
Pricing:
The prices listed on the Evans website are to be used as a guide only. We make every attempt to be consistent with our pricing and to provide transperent information regarding our repair processes. Due to the diversity of leather goods and variety of possible services available, prices are always subject to change and we are under no obligation to match the prices listed on our website. If an item is misquoted, we reserve the right to modify the price, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price.
Shipping:
If you decide to send us an order via post or courier, ensure that your items are packed securely. We cannot assume any responsibility for damage that occurs during transit and any transport services are to be used at your own risk. Please check with your shipping provider for more information regarding insurance policies and guarantees.
Returns:
It is highly recommended that customers inspect items carefully upon completion of their order. Please notify Evans customer support within 24 hours of any complaints, concerns or queries regarding the item. All repairs left with Evans, unless otherwise specified, are subject to a workmanship guarantee for a period of three months following completion of the order.
Our workmanship guarantee is subject to the following conditions.
All returned items are put through a number of inspection checks. If the returned item satisfies our criteria, it will be processed as a new order and finished according to the original job description. Failure to meet any of the above criteria may result in the workmanship guarantee being declared void and being removed from that particular item.
Email Communications:
After placing an order with Evans, there is a possibility that we will send you communications regarding our services and products. By using our services, you agree to receive such communications from us. We will give you opportunity to opt out of receiving these promotional emails by following the opt out instructions provided in such messages. We also use emails for non-commercial purposes. These emails provide important information such as repair details, copies of receipts and order status updates.
SMS Communications:
We utilise SMS for non-commercial purposes. You will only receive an SMS from Evans in regards to order details and order status updates.
User Communications:
Any message you send to Evans via email, postcard, letter, voice mail or other transmission relating to your use of this site shall be and remain the property of Evans, and Evans shall not be limited in any way in its use, promotional, commercial or otherwise. Evans will not use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libelous or otherwise unlawful materials. We save certain messages and emails on file for promotional and marketing purposes, but we are not required to and do not retain every such message.
This following document sets forth the Privacy Policy for the Evans website, www.evans.com. Evans looks to provide you with the best possible customer service and repair experience. At the same time Evans is committed to upholding your privacy and keeping your personal details confidential.
Collection of your personal information
All customers are required to supply personal information on creation of an order. Types of information collected may include name, mobile number, postcode and email address. This information is mainly used for facilitating contact throughout the repair process and providing customers with order status updates.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Evans takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
Evans reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Evans reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
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