Shoes

Shoe & boot repairs

Soles & Heels

Repairs & Alterations

Cleaning & Restoration

Shoe & Boot Types

Sneakers

Sneaker repairs & restoration

Cleaning & Colour

Soles & Structural Repairs

Linings & Details

Bags & Accessories

Bag & accessory repairs

Bag Repairs

Handles & Hardware

Bag Spa

Specialist & Accessory Repairs

Leather Clothing

Leather clothing repairs

Repairs & Relining

Alterations & Details

Cleaning & Colour Restoration

Brands we specialise in

Brands we specialise in

Bag Hardware and Clasp Repairs

Bag Hardware Repair and Restoration

Bag hardware repairs address broken closures, missing fittings and worn metal finishes. we repair or replace damaged components and assess hardware for polishing or replating, aiming to retain original fittings wherever repair is possible.

Clasp Repairs, Hardware Replacement and Polishing

We repair or replace locks, clasps, buckles, strap clips, D-rings, rivets and press studs. We also polish hardware and arrange replating where suitable. Replacement fittings are unbranded and matched as closely as possible, but may look different. Send photos of your bag for a quote.

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Clasp Repairs, Hardware Replacement and Polishing

Bag Hardware and Clasp Repairs | FAQs

We assess damaged locks, clasps, clips and buckles individually and aim to repair the original hardware where possible, particularly on designer bags. If repair is not viable, we can offer a replacement. We need to inspect the item in person before confirming what is possible.

We do not stock branded hardware. We match replacements as closely as possible in size, shape and colour, but their appearance may differ. Strap fittings such as dog clips and D-rings are replaced in pairs. Other fittings may also need replacing together if an exact match cannot be sourced.

Polishing cleans and brightens hardware but cannot remove scratches or restore lost colour. Replating adds new layers of gold or silver plating and is only suitable for certain fittings that can be safely removed. We assess suitability in person. For Chanel chains, replating is limited to small areas of discolouration or chipping.

Send photos for an initial quote enquiry; we need an in-person assessment to confirm repair options. Replating requires safe removal of the hardware and inspection by a jeweller before a final price can be confirmed. Heavy fading can require multiple plating layers, making the work costly.

We repair or replace fittings including rivets, hooks, eyelets, press studs and metal feet. We can also assess worn or torn leather around attachments for reinforcement or repair. Depending on the damage, a leather loop may need replacing, and an external patch may remain visible.

You can bring your bag to our heritage workshop in Royal Arcade, Melbourne, or post it to us from anywhere in Australia. Send photos first to discuss the work. Hardware repair and replating options may still require a physical inspection before we can confirm the scope and quote.

Customer Reviews

4.4/5 · 559 Google reviews · Read reviews on Google

Selected Google reviews rated above 4 stars, most recently updated first.

★★★★★
My 7 year old boots came back better than brand new with a goddamn free polish and buff that I absolutely should've been charged for ... it took about week and it was well worth it. Highly, highly recommend. And they're lovely folks, too! Thanks Evans. I appreciate your hard efforts.
Josh

Google
★★★★★
Have had numerous pairs of shoes repaired and/or colour matched over many years and have always been very happy with the quality and service.
Kay Young

Google
★★★★★
High quality service and workmanship.
chris main

Google
★★★★★
Evans did such a terrific job restoring my favourite well-worn boots, I barely recognised them because they looked brand new again! This place is first class, and super friendly service too! Happy customer!
Dale Barltrop

Google
★★★★★
Every pair of shoes I have taken to Evans are repaired perfectly. Travelling into Melbourne from country Victoria I'm notified when the goods are ready to be picked up. I am extremely satisfied with all aspects of their service including their wonderful repair & frontline staff.
Kel Gregg

Google
★★★★★
We had wedding shoes arrive from the US and not the right color - Evans could not have been more helpful.
Lisa Collyer

Google
★★★★★
Impeccable craftsman/womanship. Great service. Streamlined processes via technologies. Offers freight tracked returns.
Jianfa Tsai

Google
★★★★★
Strongly recommend Evans in the centre of the CBD in Melbourne for she Repairs! They did a superb job on a pair of vintage coach boots and we greatly appreciated the service, craftsmanship and appreciated the boots being placed into a lovely linen bag, which will be used for travel. Thank you for amazing service and for being open on the weekend for ease of pickup! 😃
Sandra Jelley

Google
★★★★★
My two pairs of RM Williams are 15 years old and you guys made them new again. The leather restoration and new soles will give these life for another 15. Thank you 🤩
Jason Curran

Google
★★★★★
The staff were amazing and went above and beyond for me, especially when I needed a rush order! I purchased brand new Amina Muaddi shoes that needed the sling backs adjusted and they now fit like a glove! Couldn’t be happier, thank you so much again!
Chloe Zanghi

Google
★★★★★
Absolute best service, Milly was so lovely and honest about my boot repairs, and whether it was worth doing one pair I wasn’t sure about. They did fix my long suede leather boots with new heel-soles, boots look better than brand-new & at a very reasonable price. Can’t recommend highly enough, thank you!!
Margarita Vasilakakos

Google
★★★★★
Amazing service,
Sharyn Roberts

Google

TERMS & CONDITIONS


Important Notice:

Your use of the Evans website and services constitutes your agreement with the terms and conditions outlined below, with any other terms and conditions stated herein, and with any applicable laws. These terms are subject to change without prior notice

Repairs:

All efforts will be made to ensure that repair and restoration jobs are completed to a high standard. Evans employs only highly skilled leather craftsmen and items entrusted to our workshop are handled with the highest care. The repair processes recommended for any item are selected to suit the nature of the leather or material, the structure and condition of the item.

Evans cannot assume responsibility for the inherent weakness of, or defects in the leather or materials that are not readily apparent prior to processing. This includes dyeing jobs where the finish will be highly dependent on the quality and condition of the leather.

Evans will not be held responsible for any of the following processes:

  • Leathers, particuarly suedes, that becomes “stiff” or “malty” after dyeing
  • Severely stained handles or those affected by grease
  • Severe leather stains that are unable to be completely removed
  • Severe leather stains where cleaning results in discouloration of the leather

While we strive to restore items to their original state, it is not always possible to return items to factory condition. Our goal is therefore to restore items to the best condition possible. In addition, some materials and hardware are proprietary of certain brands and there are regulations against using these materials for our repairs. In such cases materials and hardware will be substituted with suitable replacements of similar quality and aesthetics.

Pricing:

The prices listed on the Evans website are to be used as a guide only. We make every attempt to be consistent with our pricing and to provide transperent information regarding our repair processes. Due to the diversity of leather goods and variety of possible services available, prices are always subject to change and we are under no obligation to match the prices listed on our website. If an item is misquoted, we reserve the right to modify the price, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price.

Shipping:

If you decide to send us an order via post or courier, ensure that your items are packed securely. We cannot assume any responsibility for damage that occurs during transit and any transport services are to be used at your own risk. Please check with your shipping provider for more information regarding insurance policies and guarantees.

Returns:

It is highly recommended that customers inspect items carefully upon completion of their order. Please notify Evans customer support within 24 hours of any complaints, concerns or queries regarding the item. All repairs left with Evans, unless otherwise specified, are subject to a workmanship guarantee for a period of three months following completion of the order.

Our workmanship guarantee is subject to the following conditions.

  • The issue corresponds to the original job description
  • The initial job has not been tampered with
  • The issue has not arisen as a result of another acccident or mishap

All returned items are put through a number of inspection checks. If the returned item satisfies our criteria, it will be processed as a new order and finished according to the original job description. Failure to meet any of the above criteria may result in the workmanship guarantee being declared void and being removed from that particular item.

Email Communications:

After placing an order with Evans, there is a possibility that we will send you communications regarding our services and products. By using our services, you agree to receive such communications from us. We will give you opportunity to opt out of receiving these promotional emails by following the opt out instructions provided in such messages. We also use emails for non-commercial purposes. These emails provide important information such as repair details, copies of receipts and order status updates.

SMS Communications:

We utilise SMS for non-commercial purposes. You will only receive an SMS from Evans in regards to order details and order status updates.

User Communications:

Any message you send to Evans via email, postcard, letter, voice mail or other transmission relating to your use of this site shall be and remain the property of Evans, and Evans shall not be limited in any way in its use, promotional, commercial or otherwise. Evans will not use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libelous or otherwise unlawful materials. We save certain messages and emails on file for promotional and marketing purposes, but we are not required to and do not retain every such message.

 

Privacy Policy

This following document sets forth the Privacy Policy for the Evans website, www.evans.com. Evans looks to provide you with the best possible customer service and repair experience.  At the same time Evans is committed to upholding your privacy and keeping your personal details confidential.

Collection of your personal information

All customers are required to supply personal information on creation of an order. Types of information collected may include name, mobile number, postcode and email address. This information is mainly used for facilitating contact throughout the repair process and providing customers with order status updates.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Evans takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Evans reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Evans reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

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